Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
6.0/10
Guest rating
Rooms
5.5
Location
7.0
Service
6.2
Dining
7.0
Guest reviews
6.0/10
based on 6 reviews
5.5
5.5/10 based on 342 reviews
Bob
United States,
May
2024
6.2/10
The hotel offers a nice view of the river from the rooms, but serious maintenance issues and an unpleasant smell of old smoke detracted from the stay. On the positive side, the hotel allows for storing groceries, which can be convenient during the stay.
Rooms
5.0
Despite the nice view of the river, the rooms were disappointing and smelled strongly of old smoke, leading me to leave at 2 am. Serious maintenance is needed.
Service
6.0
The service was a mixed experience. While the cleaning staff and desk personnel were wonderful, the lack of knowledge about local attractions and Whitehorse was a drawback.
Location
7.0
The hotel's downtown location by the river was beneficial for easy access to walking trails and local stores/restaurants. Limited parking was available, but secure bike parking could be requested.
Dining
7.0
I had a decent dining experience in the restaurant on the day of departure, with a variety of beverages provided, but I opted to eat breakfast at a nearby venue due to limited options.
Facilities
7.0
Limited off-street parking out front, but secure parking for bikes is available upon request at the staff parking area under the building.
Henry
United Kingdom,
April
2024
7.0/10
Our stay at the hotel had its highs and lows. The location was pleasant, close to the downtown area and the Yukon River, making it convenient for exploring the town. However, the neighborhood was a bit rowdy due to the nearby bar attracting loud and sometimes bothersome individuals. The rooms provided some challenges as we had to wait for staff assistance with the groceries and accessibility was limited, especially after a long day of driving, but they were ultimately cozy and welcoming.
Rooms
7.0
The rooms were cozy and welcoming, but we faced some challenges with accessibility and needed staff help for certain tasks.
Service
6.0
The service had its ups and downs. While some staff members were helpful, there were instances of rudeness and dismissive attitudes, especially when addressing complaints.
Location
7.0
The hotel's location was a mixed bag. On one hand, it was conveniently situated near downtown and the river, providing easy access to attractions. On the other hand, the neighborhood had some rowdy elements due to the nearby bar.
Dining
8.0
The dining experience was satisfactory, with some tasty snacks available, although the breakfast options could be limited, especially if you're visiting out of season.
Facilities
7.0
The facilities were decent overall, with no standout issues but also nothing exceptional to note.
Tom
United States,
December
2023
5.4/10
My stay at the hotel was a mix of ups and downs. The rooms were undergoing redecoration and had a strong smell of smoke and urine, making my experience quite uncomfortable. There was no hot water available during my stay on the west side of the building, and the lack of a fan, despite not being summer yet, made the room extremely hot. On the bright side, the service was friendly and helpful, although I had issues with being charged manually for the room upon booking. The location was convenient for exploring the downtown area near the river, despite some dodgy characters in the vicinity, and the private secure parking for my bike was a bonus. The dining experience had its flaws with slow service, but I did enjoy the food when it arrived. Overall, a stay with mixed feelings.
Rooms
5.0
The rooms were in need of redecoration and had strong smells of smoke and urine. They were uncomfortably hot on the west side with no fan available, and hot water was not provided during my stay.
Service
7.0
The staff were friendly and helpful, but there were issues with manually charging for the room upon booking.
Location
6.0
The hotel's location, right by the river in downtown, was convenient for exploring the town's trails and local establishments, despite some questionable characters in the area.
Dining
6.0
The dining experience was slow with delayed service, but the food quality was good.
Facilities
5.0
The hotel facilities were undergoing redecoration and had some ongoing changes.
Tony
United Kingdom,
October
2023
8.2/10
The hotel offers clean rooms with basic amenities, but some are a little run down. The uninsulated walls made it easy to hear noises from neighboring rooms. The lack of a refrigerator, phone, or remote upon check-in was inconvenient. On the bright side, the room was clean and provided all the basics needed for a comfortable stay.
Rooms
7.0
The rooms, though a bit run down, were clean and equipped with basic amenities.
Service
8.0
The staff was friendly and attentive, always ensuring our needs were met.
Location
9.0
The location was convenient, within walking distance to Main Street and near the river, offering easy access to attractions and restaurants.
Dining
9.0
The morning dining experience was fantastic, offering a variety of beverages for a good start to the day.
Facilities
8.0
The hotel provided all necessary facilities for a pleasant stay.
James
United States,
June
2023
6.8/10
My stay at the hotel was a mixed experience. The rooms, although mostly good and comfortable with useful amenities like a refrigerator, microwave, and coffee pot, were not as clean as I would have liked. On the bright side, they were spacious and warm. The service varied from being kind and accommodating to rude and dismissive. The location, near the city center and right by the river, was convenient, but the neighborhood could be better. The dining, although the food was great, had some delayed service issues. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were comfortable and spacious but could have been cleaner.
Service
6.0
The service had its ups and downs, ranging from kind and accommodating to rude and dismissive.
Location
6.0
The hotel's location was convenient, near the city center and by the river, but the neighborhood could be better.
Dining
8.0
The dining experience was enjoyable with great food, but there were some delays in service.
Facilities
7.0
The facilities were decent but nothing extraordinary.
Peter
United Kingdom,
April
2023
5.2/10
Despite some cleanliness issues with the duvet cover and dust in the room, the hotel offers a nice view of the river. The lack of knowledge about local attractions affected the service quality. The location is convenient, nestled in the heart of downtown near the Yukon River. The dining experience was subpar, with limited options for breakfast.
Rooms
5.0
The room cleanliness was not up to par, with a dirty duvet cover and hair in the bed.
Service
5.0
The staff seemed unfamiliar with local attractions, which detracted from the overall service experience.
Location
7.0
The hotel's location is central, making it easy to access downtown and the river, despite the slightly older room condition.
Dining
5.0
The breakfast options were limited and not impressive.
C Mandurah Apartment Resort
Hotel Beaux Arts, Autograph Collection
Hotel Atwater
Invisa Hotel Club Cala Blanca
Hotel Delhi Aerocity, Nh 48
Park Village Resort By Kgh Group
Royal Rio Palace Hotel
Hotel Aalders
Fx Hotel Metrolink Makkasan
Hotel Royal Phare
Worldmark Taos